Data protection
Callfirmed is GDPR compliant and gives your team clear control over order conversations and customer data in the workflow.
Callfirmed data protection
Callfirmed
AI phone operator for online stores
Callfirmed speaks with customers after checkout, confirms the details, handles simple changes, and writes a clear result back to Shopify.
Shopify is live · More commerce platforms follow
Customer reached
The conversation starts while the order still matters.
Details resolved
Intent, delivery details, and permitted changes become explicit.
Shopify updated
The result and next action stay with the order.
Signal story
01 / Order
Callfirmed receives the Shopify order and waits for the calling window set by the store.
Callfirmed
Can we confirm the items and delivery address?
Customer
Yes. Please deliver after 2 PM.
Callfirmed
The order is confirmed with delivery after 2 PM.
02 / Conversation
It confirms intent and delivery details, answers store-specific questions, and accepts permitted changes.
03 / Outcome
A structured outcome, note, and next action return to Shopify; anything unclear goes to the team.
confirmed
Delivery after 2 PM. No human follow-up needed.
Conversation to action
The useful part of the call is structured and returned to the order, ready for the team to act on.
Localized call transcript
Callfirmed
Can we confirm the items and delivery address?
Customer
Yes, but please deliver after 2 PM.
Callfirmed
I will note that. The order is confirmed.
Shopify order writeback
Control
Automation is useful only when it is predictable. You configure the rules, pauses, and when a case should go to a person.
Run calls automatically or review orders before starting them.
Callfirmed calls during allowed hours and can wait for a suitable morning window.
When there is no answer, a new attempt is scheduled based on your limit.
Unclear cases are marked for a person instead of being forced through automation.
Store knowledge
Add short instructions and frequent answers. Callfirmed uses them during the conversation and does not promise things outside your rules.
Conversation knowledge
Shopify data loop
Callfirmed keeps the conversation attached to the commerce workflow instead of leaving it in a separate call log.
Order in
Conversation
Note, status, and tag back
Shopify is live for the closed test.
More commerce platforms follow later.
Closed testing program
We are inviting Shopify stores into a closed test to validate the workflow, calling rules, and writeback with real order volumes.
Questions
Only if you enable it. Calls can run automatically, or your team can review orders before starting them.
The order is not counted as processed. A retry can be scheduled based on your rules.
Yes, if the customer provides the new details and your store settings allow that change. The result is recorded.
No. Callfirmed holds a conversation, can ask clarifying questions, and escalates when it is not sure.
