Connect your store once. Orders enter a queue, Callfirmed calls based on your rules, and the result is written back to the order.
The order enters Callfirmed through the integration. No code and no theme changes are required.
Callfirmed sees the order number, items, amount, customer, and delivery details. The call waits based on your rules.
You set the delay, calling hours, morning window, retries, and when a case should go to a person.
The operator confirms intent, products, and delivery. It can accept a simple change, cancellation, or question from store knowledge.
After the call, the order receives a note, status, and tag: confirmed, cancelled, changed, or needs a person.
In the dashboard you see the recording, transcript, and summary. People handle only the cases that actually need them.
what the customer hears
Hi, I am calling from [Store] about your order number [number]. Do you have a moment to confirm it?
Callfirmed: The order has two items and delivery to a carrier pickup point. Is everything correct?
Customer: Yes, but I want to remove one of the items.
Callfirmed: Of course, I will remove it. One item remains. Should I confirm the order with that change?
Customer: Yes, please confirm it that way.
call statuses