How it works

From a new order to a decision your team can use.

The order enters once, the call follows your rules, and the outcome returns to Shopify with the context attached.

Four visible signals

The path from order to outcome.

01
Order sync
A new Shopify order enters Callfirmed with its items, customer, amount, and delivery details.
02
Calling window
The order waits for the delay, calling hours, and retry rules configured for the store.
03
Customer conversation
The operator confirms intent, resolves allowed changes, and escalates anything outside the rules.
04
Shopify writeback
The order receives a note, status, and tag so the team can take the next action without reconstructing the call.

Product demonstration

Order #1842 · two items · delivery to a pickup point

Callfirmed

Is everything correct with the two items and delivery?

Customer

The delivery is correct, but I want to remove one item.

Callfirmed

I’ll remove it. Shall I confirm the order with one item?

Customer

Yes, please confirm it.

One continuous status rail

Data protection

Callfirmed is GDPR compliant and gives your team clear control over order conversations and customer data in the workflow.

Callfirmed data protection