Callfirmed calls the customer, confirms the details, accepts simple changes, and returns a clear result in Shopify. Your team handles only the unclear cases.
Shopify today · WooCommerce and CloudCart later
Callfirmed queue
Shopify order
active call
01:12I am confirming the items and address.
Delivery after 2 PM, please.
Shopify note
confirmedCustomer confirmed the order. Address confirmed. Request: delivery after 2 PM. No human follow-up needed.
Automatic
the first call starts based on your store rules
Shopify
orders sync and update automatically
testing
closed program for selected Shopify stores
The problem
Manual calls work while order volume is low. Then the team repeats the same conversation, notes become inconsistent, and some orders move forward without a clear confirmation.
Manual calls
an operator asks the same questions every day
Scattered notes
the result often stays in a call, spreadsheet, or chat
Unclear orders
address, time, cancellation, or change requests are caught too late
Calculator
Enter rough numbers and estimate the monthly cost of problem shipments, manual call time, and orders that move without a clear check.
Estimated monthly cost of the current process
1,634 EUR
Volume to review for the closed test
We review your volume and process when you apply, without showing public plans.
This is not a promised saving. It is an estimate of the manual process cost before you automate the first confirmation call.
Callfirmed does not promise a fixed saving. It helps the first call happen on time, keeps the result recorded, and routes exceptions to a person.
How it works
01
A new order syncs from Shopify and waits based on your rules.
02
Callfirmed follows your delay, calling hours, morning windows, and retry rules.
03
The operator confirms products, address, phone, carrier, and time, and accepts simple changes.
04
The result is written as a note, status, and tag: confirmed, cancelled, or needs a person.
Capabilities
Callfirmed calls after a new order and checks whether the customer still wants it.
Confirms address, phone, carrier, pickup point, time, and important notes before fulfillment.
Uses your store knowledge for delivery, returns, products, and instructions.
Records address, phone, note, product, or quantity changes when your rules allow them.
If the customer cancels, the order does not move forward without a clear record.
When the case is unclear, Callfirmed does not improvise. It marks the order for human follow-up.
You see a transcript, recording, short summary, and result for each successful call.
Shopify writeback
The team does not guess what the customer said. The result stays on the order with a status, tag, and next action.
Shopify note
Control
Automation is useful only when it is predictable. You configure the rules, pauses, and when a case should go to a person.
Run calls automatically or review orders before starting them.
Callfirmed calls during allowed hours and can wait for a suitable morning window.
When there is no answer, a new attempt is scheduled based on your limit.
Unclear cases are marked for a person instead of being forced through automation.
Store knowledge
Add short instructions and frequent answers. Callfirmed uses them during the conversation and does not promise things outside your rules.
Command center
Track the queue, active calls, and cases that need a person. Every status explains what should happen with the order.
Integrations
Connect the store through Shopify. Orders sync in, and the call result is written back as a note, status, and tag.
Pricing
We are currently accepting Shopify stores to validate the workflow, order volumes, and configuration before public plans.
Security and control
The operator follows your rules, records every action, and routes unclear situations to a person.
Changes are recorded only when the customer confirms them and your settings allow them.
You can review what was said without listening to the whole call.
Complex situations are marked for your team, not hidden inside automation.
Questions
Only if you enable it. Calls can run automatically, or your team can review orders before starting them.
The order is not counted as processed. A retry can be scheduled based on your rules.
Yes, if the customer provides the new details and your store settings allow that change. The result is recorded.
No. Callfirmed holds a conversation, can ask clarifying questions, and escalates when it is not sure.