Callfirmed calls on behalf of your store, checks whether the order is still wanted, records simple changes, and writes the result back to Shopify. Your team sees what happened and handles only the exceptions.
Callfirmed calls after a new order and checks whether the customer still wants it.
This automates the most repetitive part of the workflow without removing people from complicated cases.
Callfirmed confirms product, quantity, amount, phone, address, pickup point, carrier, and preferred time.
The goal is to ship with clear details, not with notes scattered across calls, spreadsheets, and chats.
When your settings allow it, the customer can change an address, phone, note, product, or quantity.
The change is written back to Shopify with a call summary and status.
If the customer cancels, the order is marked clearly and does not keep moving toward fulfillment by inertia.
The team sees the reason and does not waste time finding out what happened.
Callfirmed can use your FAQs, delivery rules, return policy, and product instructions during the call.
When the question is outside the rules, the case is routed to a person.
You set the delay after order creation, allowed calling hours, morning windows, maximum retries, and pauses.
The automation stays predictable and aligned with how your store works.
Unclear conversations are marked for human follow-up instead of forcing the operator to improvise.
This keeps control around address problems, special requests, and questions outside your store knowledge.
Each successful call can include a recording, transcript, short summary, and structured result.
The team sees what was said without listening to the whole call.