Data protection
GDPR compliant.
Callfirmed is GDPR compliant and gives your team clear control over order conversations and customer data in the workflow.
Callfirmed data protection
AI phone operator for orders
A phone operator that leaves every order clearer.
Callfirmed handles the routine conversation, works within your store rules, and returns a result your team can act on.
ApplyConversation capabilities
What the operator can resolve.
- 01
Confirm
Check that the customer still wants the order and that the essential details are correct.
- 02
Clarify
Resolve unclear quantities, delivery details, contact information, and customer intent.
- 03
Change
Record an allowed change to an address, phone, product, quantity, or order note.
- 04
Answer
Use approved store knowledge for delivery, returns, and product questions.
- 05
Cancel
Capture a clear cancellation before the order continues toward fulfillment.
- 06
Escalate
Send exceptions and questions outside the rules to a person with the context attached.
- 07
Record
Write the outcome, note, status, tags, transcript, and summary back to the workflow.
Conversation to result
One call. One usable order state.
The operator confirms the customer’s intent, makes an allowed change, and leaves the next action where the team already works.
Example conversation
Callfirmed
I’m calling about order 1842. Is the delivery address still correct?
Customer
Yes, but please remove the second item.
Callfirmed
Of course. One item remains. Shall I confirm the order with that change?
Customer
Yes, confirm it that way.
Shopify result
Confirmed with changeCustomer confirmed the order after removing one item.
- Order
- #1842
- Quantity
- 1 item
- Next action
- Ready for fulfillment